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FAQ's & Terms and Conditions

How much will my shipping cost?

Shipping starts at $3.95 and progressively goes up from there depending on the size and weight of the goods you have ordered. Within Australia we use regular mail to ship orders. 

I do not have a credit card or paypal account, can I use EFT (direct debit)?

Yes, just contact us either through the contact page or by email (info@thecraftysquirrel.com.au) with your order and your contact details and we can organise an EFT transaction.

I do not live in Australia, am I still able to make a purchase?

Yes, most items can be shipped internationally. Please email us at info@thecraftysquirrel.com.au with your order details and address and we will arrange a postage quote for you.

What currency are the prices in?

All prices are in Australian Dollars

What else should I know about shipping?

All orders will be sent out within 1-3 business days.

The shipping charge includes both shipping (via standard airmail - Australia Post) and handling. Postal insurance and tracking is not included in the postage price.

I will package every item securely to ensure you receive your goods in perfect condition

To minimize environmental impact, we often re-use boxes and packing materials from suppliers (we do not buy plastic/styrofoam, but do re-use what is shipped to us).

Returns and Exchanges?

Refunds are only offered if the item is defective or not as described in the listing. Please note colours may not appear exactly as they appear on your monitor and any colour difference is not considered a defect. You are welcome to return an item for a store credit / exchange within 5 days of receipt if it is un-used/unworn and in original condition with tags. Please note buyer is responsible for return / re-shipping charges in the case of exchange.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. EFT payments are available on request.


How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).